Refund policy

We have a 30-day return policy, which means if a request to return the item is made within the stipulated window of the specific product usually 3-5days from delivery, then the refund will be received within 30 days of the date this request. 

To start a return, you can contact us at info@zotu.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at info@zotu.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zotu.co.uk

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within the 30 days of your request. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 days have passed since we’ve approved your return, please contact us at info@zotu.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.